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Refund and Returns Policy

REFUND & RETURN POLICY

Vision DTF – Refund & Return Policy (United States)

Last updated: 01.14.2026

This Refund & Return Policy applies to all purchases made from Vision DTF. Please read carefully before placing your order.

1. General Policy

Due to the nature of our products, all sales are considered final unless otherwise stated in this policy.

Returns or refunds are accepted only if eligibility criteria are met.

2. Return Eligibility

To be eligible for a return:

  • The request must be made within 7 days of delivery

  • The item must be:

    • Unused

    • Unopened

    • In original packaging

  • Proof of purchase is required

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used inks, powders, films, or cleaning solutions

  • Consumable supplies

  • Custom or special-order items

  • Equipment damaged due to misuse or improper installation

  • Clearance or final sale items

4. Equipment & Machinery Returns

  • Equipment returns are subject to management approval.

  • Approved equipment returns may be subject to:

    • Restocking fees (up to 25%)

    • Inspection and testing fees

  • Customer is responsible for return shipping costs unless the return is due to a defect or shipping error.

5. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 48 hours of delivery

  • Provide:

    • Order number

    • Photos/videos showing the issue

  • We may offer:

    • Replacement

    • Store credit

    • Repair or parts replacement

Refunds are issued only if replacement or repair is not feasible.

6. Incorrect Items

If you received the wrong item:

  • Notify us within 48 hours

  • We will cover shipping costs for the correct item or replacement.

7. Refund Processing

  • Approved refunds are processed within 7–10 business days

  • Refunds are issued to the original payment method

  • Shipping fees are non-refundable

8. Order Cancellations

  • Orders can be canceled before shipment only

  • Once an order has shipped, cancellation is not possible

  • Custom or special-order items cannot be canceled once production has begun

9. Chargebacks & Disputes

Customers are encouraged to contact Vision DTF before filing a chargeback.
Unauthorized chargebacks may result in account suspension.

10. Limitation of Liability

Vision DTF is not responsible for:

  • Loss of business or profits

  • Improper use of products

  • Installation errors

  • Third-party carrier delays or damages

11. Contact Information

For returns or refunds, contact:
📧 support@visiondtf.com
📞 [Add phone number if applicable]